NCCC Portal for Consultation Request Submission

This portal is available to U.S. affiliated health care providers with non-urgent consultation requests.


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For immediate assistance during our usual hours of operation:

  • PEPline at (888) 448-4911 for advice on bloodborne pathogen (HIV, HBV, HCV) exposures
  • Perinatal HIV Hotline at (888) 448-8765 for questions regarding perinatal HIV management – consultants are available
  • PrEPline at (855) 448-7737 for guidance on HIV pre-exposure prophylaxis evaluation and management
  • Substance Use Warmline at (855) 300-3595 for guidance on substance use evaluation and management


Register here to submit your case inquiries online

You can initiate non-urgent consultation requests using our secure electronic case submission portal by registering as a portal user, you’ll have access to quickly submit case information in a HIPAA-compliant manner. Our team of experienced consultants will review the submitted information and contact you at a convenient time to discuss the case.

Clinician at Computer
A caller from Michigan writes, “I love that I can just think of a question, submit it online, and receive a call from an NCCC consultant at a time that is convenient for me! Thank you!”

Why you can expect:

  • You will be asked to enter your name, current email address, and a new password
  • Once you have created an account, please take a minute to click on My Profile and update your information (this information will accompany each case submission, but you only need to enter it once)
  • Please note that your email address will be kept private. It will not be sold or distributed for commercial marketing purposes. It will be used to respond to you, to address issues you or a consultant identify, or to request feedback on NCCC activities
  • Once you are logged into our secure site, you can select SUBMIT A NEW CASE (choose the specific consultation type you are seeking) and then add details to the short case form
  • You will receive a confirmation that your case has been submitted. An NCCC consultant will respond to you within 1 business day, during our normal hours of operation.
  • Online consultations are not intended for urgent matters. This includes all patient-specific PEP and perinatal inquiries.

NCCC provides evidence-informed guidance and education to clinicians. NCCC consultations are based on information provided by the user without the benefit of a direct evaluation or examination of the patient, and as such, do not constitute medical advice, are intended to only be used as a guide, and are not to serve as a substitute for medical judgment. Healthcare professionals should exercise sound clinical judgment and individualize patient care based upon the patient’s condition.